Customer Service & Technical Support
Center Rock Services
Real People. Real Answers. Real Support.
At Center Rock, customer service isn’t a department—it’s part of who we are. We combine decades of hands-on construction, mining, and oilfield experience with a customer-first mindset to provide unmatched technical support before, during, and after your drilling project.
Whether you’re planning a new bore, evaluating a formation, or troubleshooting equipment, our team is here to help you get the job done—quickly, confidently, and safely.
How We Support You
Pre-Sales Support
- Application-specific tool recommendations
- Sizing guidance for bits, hammers, and underreamers
- Compressor matching and air system planning
- Spec reviews and design input for project engineers
Post-Sales Technical Assistance
- Troubleshooting hammer performance or bit wear
- Vibration, air flow, and torque diagnostics
- Advice on rebuild intervals and maintenance practices
- Fast answers to operational questions—by phone or email
Industry Expertise
Our service staff includes drilling professionals with backgrounds in:
Why Center Rock Support Stands Out
No Scripted Responses
Problem-Solvers by Trade
Fast, Direct Access
Lifetime Support
Designed Around Your Drilling Needs
Whether you’re calling from a quarry, rig site, or project office, our team is available to help you make the right decision—or solve an urgent problem. Our consultative approach ensures you get the best possible result based on your formation, goals, and equipment.
You’re not just buying a tool, you’re gaining a trusted partner in drilling performance.
Get in Touch
Need help choosing the right product? Want to troubleshoot a hammer or bit issue? We’re here to help—wherever you are.